SHIPPING & RETURN AND REFUND POLICY

We want you to enjoy your shopping experience with us and striving to provide the most for our customers while retaining our friendly pricing has always been the goal.

Ship out in 24 hours

We take care of all of your orders in 24 hours and ship out the next day!

Our partner

How our shipping works?

  1. Order placed
  2. Your email receive order confirmation
  3. Updated with tracking after courier's pick up
  4. Shipped Out within 1 working day
  5. Arrive at your doorstep in 3-5 working days!(WM)
    (EM 3-8 working days)

Delivery details

For Feeries in Malaysia, we deliver to you, and you'll receive your parcel in just 2-5days!(WM)

Do you deliver to East Malaysia?

Yes We Do! It May take 3-8 working days and the delivery fees will charge RM10 fixed rate per order.

Please check in your email for "Order confirmation". After your order is posted out, you will receive a notification email.

Please check in your email for "Order confirmation". After your order is posted out, you will receive a notification email.

You can Contact us we will reply you within 24hours. 

Email: feerieco9@gmail.com
Instagram: feerie_co

Whatsapp: +6012 3969929

Return details

How do I return an item?

For hygiene reasons, we are unable to process exchanges or issue refunds for situations where you have simply changed your mind or wish to request a different style or size. 

We kindly advise you to thoroughly review your order and choose your size according to our size guide before completing your purchase. Your understanding of this matter is greatly appreciated. We value the trust you place in us, and we prioritize your health and safety above all. 💓

DAMAGES AND ISSUES: IF THE ITEM ARRIVES DAMAGED, OR IF YOU HAVE RECEIVED THE WRONG ITEM, PLEASE CONTACT US IMMEDIATELY AT feerieco9@gmail.com or Whatsapp +60123969929.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST MEET THE FOLLOWING CRITERIA:

  • THE ITEM MUST BE IN THE SAME CONDITION AS WHEN YOU RECEIVED IT.
  • IT SHOULD BE UNUSED, WITH ALL TOOL KIT ITEMS 
  • THE ITEM MUST BE IN ITS ORIGINAL PACKAGING.
  • YOU WILL NEED TO PROVIDE THE RECEIPT OR PROOF OF PURCHASE.

REFUNDS WILL BE PROCESSED WITHIN 14 DAYS OF RECEIVING THE RETURNED PACKAGE IN ITS ORIGINAL CONDITION. PLEASE NOTE, WE DO NOT ACCEPT ITEMS RETURNED TO US WITHOUT PRIOR APPROVAL.

IF YOU HAVE ANY FURTHER QUESTIONS OR REQUIRE ASSISTANCE, PLEASE DON'T HESITATE TO CONTACT US AT feerieco9@gmail.com .WE ARE HERE TO HELP YOU THROUGHOUT THE RETURN PROCESS.

Please Read Before Purchasing

How do I return an item?

Please note that all of our press-on nails are entirely handmade. As a result, each set may have slight variations or minor imperfections that are inherent to the handmade process. These are not considered defects.

If you require absolute perfection or uniformity, we kindly advise you to consider this before placing an order.

Please also note that we are not responsible for any issues that occur after use, including but not limited to the detachment of rhinestones or decorative elements. Such instances are not considered product defects.

All purchases are final.
Due to the handmade and hygienic nature of our products, we do not accept returns, refunds, or exchanges under any circumstances.

Thank you for your understanding and support of handcrafted artistry.